Shipping & Delivery Policy

Short overview
This policy explains how we dispatch camera bodies and lenses, estimated delivery timeframes, tracking, and how we handle lost, delayed, or damaged parcels.

Last updated: 21 January 2026

1. Who We Are

This policy applies to orders placed on bonmoon.store and fulfilled by BONMOON LTD (Company No. 16470290), registered office 36 EAST STREET, ALFORD, ENGLAND, LN13 9EH.

2. Processing Time

• Orders are typically processed after payment confirmation and internal verification checks.

• Processing time can vary depending on order volume, verification requirements, and stock readiness.

Where a product is not immediately available, we will contact you with an updated dispatch estimate or available alternatives.

3. Delivery Destinations

We ship to the UK and selected international destinations. We may restrict shipping to certain locations for legal, security, carrier, or compliance reasons (including sanctioned or high-risk jurisdictions).

4. Shipping Methods and Tracking

We use reputable carriers. When tracking is available, you will receive tracking details by email or within your order account area (if applicable).

5. Delivery Timeframes

Delivery timeframes shown at checkout are estimates, not guarantees. Delays may occur due to:

• Carrier network disruptions

• Weather events

• Customs clearance for international shipments

• Address issues or recipient unavailability

6. Delivery Address and Signature

You are responsible for providing a complete and accurate delivery address. For high-value items, carriers may require:

• Signature on delivery

• ID checks or secure handover procedures

If delivery fails due to incorrect address information or missed delivery attempts, additional fees may apply for re-delivery or return shipments.

7. Customs, Duties, and Import Taxes (International Orders)

International shipments may be subject to import duties, VAT, customs fees, and carrier handling charges. Unless explicitly stated at checkout, these charges are typically paid by the recipient.

8. Damaged, Missing, or Delayed Parcels

8.1 If your parcel arrives damaged

• Notify us as soon as possible after delivery.

• Keep all packaging and provide photos (outer box, inner packaging, and product).

8.2 If your parcel is missing or significantly delayed

• Check tracking updates and confirm the delivery address.

• Contact us with your order number and tracking details.

We will work with the carrier to investigate and, where appropriate, arrange a replacement or refund in line with applicable law and the carrier’s claims outcome.

9. Title and Risk

Title and risk are addressed in our Terms & Conditions and applicable consumer laws. Nothing in this policy limits your statutory rights.

10. Contact

For shipping queries, contact info@bonmoon.store with your order number.